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We develop a fully customisable CRM application that integrates your online, offline & financial KPIs to build a full and complete profile of your customer, monitoring touchpoints, user behaviour and bringing financial data together into a single platform.

  • Easy to use.
  • Tailored to the needs of your business.
  • Integrated multi-channel/device analysis helps you view the full spectrum of customer activity.
  • Bring together customer data to help sales, marketing & customer service work efficiently together.

How can we help you?

We offer a CRM solution tailored directly to your individual business needs by combining all your customer data, historical and financial KPIs in one place.

We help you achieve vital savings and showcase opportunities to turn potential customers into lifetime customers – we’ve developed bespoke Microsoft dynamics CRM solutions for businesses around the world on time and on budget.

Data Cohesion

Bring together your online/offline & financial KPIs and make smarter, informed decisions across your business.

Marketing

Combine all customer interaction data to improve your cross channel spend decisions – drive increased margins from improved attribution.

Sales CRM

Focus on the leads that convert with powerful sales CRM analysis that deliver quality customer experience.

Personalisation

Determine the next best interaction for your customer & create an end-to-end strategy to improve conversion.

Social

Listen to your customer via Social Media CRM, understand what is driving brand sentiment to plan your next engagement campaign.

Service

Get the competitive edge in customer service using data insights to quickly & effortlessly meet each and every customer need.

We offer a customised Microsoft CRM solution that perfectly fits the needs of your company.

Initiation
Initiation
Planning
Planning
Creation
Creation
Testing
Testing
Deployment
Deployment
Maintenance
Maintenance
CRM systems help companies engage with their customers to build fruitful relationships manage their sales life cycle and position themselves ahead of their competitors.

Companies are not only expected to provide products and services independently, but they need to offer an intrinsically coupled “relationship” element, which is unique and very human.

  • Communication
  • Reputation
  • Sales & Marketing

CRM systems are a powerful tool

allowing businesses and organisations to reach their audience and build and maintain on-going relationships.

Communication

Communication

Know your audience, satisfy your customers, and make your business grow

  • Client profiles management
  • Central repository of all communication
  • Appointment scheduling
  • Follow-ups
  • Document archives
  • Tasks allocation
  • Staff management
Reputation

Reputation

Become the company your customers can always rely on to fulfil their needs

  • Workflow automation
  • Efficiency assessment
  • Process optimisation
  • Client database
  • Fast response to problems
  • Personalisation of customer service
Sales & Marketing

Sales & Marketing

Go a step further to offer your customers the interaction that makes the difference

  • Client database
  • Lead pipeline
  • Newsletter management
  • Email campaigns
  • Segmented audiences
  • Profile filtering
  • Updated customer details

Key Application Development Services

Our application development team can quickly and effectively create the ideal bespoke solution for your business maximising the benefits of Microsoft CRM at the most cost-effective price. Vsourz take a *client first* approach combining intuitive design & rapid application development to build a platform that can be updated and improved upon with the minimum of cost. Our CRM custom solutions are portable across a range of hardware platforms and delivered to the highest industry standards.

  • Lead and opportunity management
  • Product catalogue and sales literature management
  • Account and contact management
  • Task, activity and calendar management
  • Sales quotas and sales territory management
  • Sales reports including pipeline reports, activity reports etc.
  • Outlook Client integration

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