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Services Marketplace

Design & Branding

Contemporary layouts and designs for following pages:
  • Home
  • Standard Widgets
  • Services Listing – companies/providers
  • Dedicated Services Page – companies/providers
  • Category Listing / Services Listing
  • Service Detail
  • Service Search Result
  • Shopping Cart
  • Company/Provider Account / Registration
  • Customer Account / Registration
  • Checkout flow
  • Generic Content Page

Content Management System

  • Create unlimited number of CMS pages
  • Ability to add, edit, delete pages
  • Create Links
  • Link to Documents
  • Page Specific Meta data – title keywords & descriptions

Service Listing

Ability to sort services displayed in service area based on following parameters:
  • Sort By A-Z
  • Sort By Z-A
  • Sort By Lowest Price
  • Sort By Highest Price
Ability to filter jobs displayed in job area based on following parameters:
  • Shop By Category
  • Shop By Company/Provider
  • Filter By Price
  • Filter By Attribute
  • Filter By Tag
Standard Checkout
  • Shopping Cart
  • Checkout Module – Billing & Delivery Address
  • Checkout Module – Order Confirmation
  • Checkout Module – Payment Options
  • Checkout Module – Receipt

Delivery

  • Service Delivery Dates (Calendar function / contact provider)
  • Define travel rates based on zones/postcodes
  • Customer has to agree to Terms & Conditions before placing an order
  • Accept Special Delivery Messages at checkout

SEO Management

  • Automated Sitemap Generation
  • Google Sitemap Generation
  • SEO Optimized Pages

Localization

Multi-Language Support

  • Ability to display page content in multiple languages
  • Ability to display language specific top navigations
  • Ability to display language specific banners
  • Ability to display language specific side bars

Companies/Providers

Frontend Companies/Providers Registration

  • Allows user to register as a company/provider either for free or by selecting membership plan
  • Registration page with standard information
  • Confirmation page displaying registration information and membership plan (if needed)
  • Payment module integration (if required) & thank you page

Backend Seller Account Management

  • Companies/providers have the facility to log into their own account, using an email and password combination
  • The system allows companies/providers to store and update the company account related fields
  • The system allows for changing of forgotten username/passwords
  • The system allows companies/providers to add/remove services from their page. Modifications done in the service information do not require approval from the administrator. However, the administrator can at any point view or change this information
  • The system allows the companies/providers to set the following service properties:
    • Service Name
    • Service Category
    • Service Location
    • Description
    • Upload Image File – Price
  • The system allows the site administrator to manage membership plan
  • The system allows company/provider to see their current membership information and upgrade plans available

Navigation

  • Search by options for Companies/Providers and Customers
  • Filter by options for Companies/Providers and Customers
  • Ability to define search keywords for items and displaying results based on search relevance.
  • Predictive search drop down – as you type within the search box, auto complete helps you find information quickly by displaying searches (based on search keywords & service names) that might be similar to the one you’re typing
  • News Scroller
  • Feedback Scroller
  • Banners
    • can be used for advertisement & promotion
    • at an additional cost, a banner space can be rented by a company/provider to redirect the potential buyer directly to their profile within the site
    • have the ability to display custom elements like latest companies/providers, services etc.

Services Catalogue

  • Unlimited services
  • Unlimited categories
  • Unlimited category attributes
  • Content managed service/category description- HTML enriched WYSIWYG editor
  • Multiple service images
  • Related services listing – cross selling
  • 1-click enable/disable switch for services and categories
  • Ability to change the order of services
  • Ability to change the order of categories
  • Featured services

Feedback Management

  • Allow user to leave feedback on services and companies/providers
  • Allow companies/providers to leave feedback on customers
  • Administrator to approve feedback before it gets listed on website

Company/Provider Page / Listing

  • Displays newest companies/providers
  • Displays featured companies/providers
  • Displays all companies/providers – listed A to Z
  • Dedicated company/provider profile page for each company/provider displaying their logo, banner images, name, address, text summary etc.
  • Each company/provider page to have a unique URL
  • Contact << COMPANY/PROVIDER >> by email, form or internal mailing system
  • Link to Facebook Profile
  • Link to Twitter Profile
  • Services Lists – display featured services which includes Service Name, Image, Description, Price, Location
  • Our Story – text managed using editor
  • Delivery Information – text managed using editor
  • Other Information – text managed using editor

Home / Landing Page

  • Rotating Banners
  • Featured Services
  • Featured companies/providers
  • Advertisement & Promotion Area

Mailing

Email Manager

Ability to manage content of all emails that go to customer or company/provider from the website with flexibility to use dynamic content place holders like $customerName, $orderDetails etc.

    Internal Mailing System

  • The email system provides each user with a private inbox with read and unread mail count
  • The email system provides each user with a private sent mailbox
  • When a new email is received, the user is notified by an email to their nominated email address
  • The email system only allows internal communications, with email addresses being replaced with a user contact ID. For example, a customer is able to click on a “contact company/provider” link and a company/provider can reply to a customer (only notification emails will be sent externally)
  • The system stores all communications between parties
  • The email system doesn’t allow communications to be permanently deleted by either companies/providers or customers (although they can clear out their in/sent mailboxes)
  • The email system allows the site administrator complete access to communications and notifications for all users
  • The email system allows the site administrator access to delete communications and notifications for all user

My account

  • Customer Account – Dashboard
  • Customer Account – Order History
  • Customer Account – Account Details
  • Customer Account – Address Book
  • Customer Account – Internal Mailing System
  • Allows existing users to sign in using email address & password
  • Allows new users to register – by collecting standard details

Analytics

  • Google Analytics
  • Google Adwords Tracking

Widgets

  • News
  • FAQ
  • Newsletter
  • Links
  • Contact Us

Order Management

  • Comprehensive statistics :
    • Number of orders
    • Number of customers
    • Sales by service / best sellers
    • Total sales
  • Searchable order data
  • Easy to print order data
  • Customer details
  • View orders and process them – set order status
  • Suggested workflow for order management is as follows:
    • The company/provider receives an email notification regarding a new order
    • The company/provider confirms the date of service delivery or contacts the customer to arrange a new date
    • The company/provider marks the service as confirmed in the calendar
    • The system emails the customer letting them know their order has been confirmed and include service details and agreed date
  • The system sends out confirmation email to the customer at each stage of the order process, for example: 1) Order Received 2) Date confirmed 3) Service Delivered (Feedback request)
  • The system allows the company/provider to log in and view orders filtered by status, such as all new, all confirmed etc.
  • The system allows site administrator to login and view new, current and historic orders for all sellers or specific company/provider
  • The system allows site administrator to login and search for specific orders, by customer, company/provider, order number and service
  • The system allows any lists of orders to be filterable by status, date, customer etc.
  • The system allows the printing of customer invoices (for a selected customer or by date range)

Services Detail

Email Me When Available – for a service marked as “coming soon”, the user can request an email notification when the service is available
  • Recently Viewed Services
  • Related Services
  • Service name & Breadcrumb display
  • Company/Provider Name
  • Company/Provider Logo
  • Visit Our Company/Provider Page Link
  • Multiple Service Description – tab based
  • Ratings & Reviews – only registered user can add reviews

Add On’s – Gift Cards

Buying a Gift Card

  • Customer selects gift card that they would like to send to their friend or relative
  • Type in the recipient’s email address
  • Type in the recipient’s name
  • Add a personal message
  • Customer can amend gift card details and message when the item is in their shopping bag
  • Gift card is emailed directly to the recipient and a delivery receipt will be sent to customer

Redeem a Gift Card

  • Customer can redeem gift card only on the payment page when booking a service
  • If gift card exceeds the total order amount, the remaining balance can be used on next purchase. So for the next purchase, customer needs to use the same gift card code to redeem the remaining balance
  • If order amount exceeds the gift card amount, customer will have to pay for remaining balance
  • For cases where order total and gift card amount is equal, customer doesn’t pay anything

Customer – My Account

  • Customer can see all gift card codes being used and outstanding balance on card if any

Backend Order Processing

  • In case a refund request is raised, the refund is made straight back to the gift card number

Payment Method

  • Pay online or cash on delivery