ECOMMERCE CONSULTANCY

Expert Guidance for Your Ecommerce Business

Our Clients’ Success is Our Success; We are in it Together

We like to be considered an extension of your business rather than mere vendors. We offer strategic consulting services to plan your Ecommerce success.

WE CAN HELP YOU ACHIEVE YOUR GOALS WITH

Picking right ecommerce development and technology for your business.
Enhance user experience that simplifies the online buying process.
Coax engaging and buying customers with proposals that enhances UX, design and copy.
Keeping track of abandoned cart ratio during the checkout process and provide recommendations for improvement.
Up-sell and cross-sell optimization to grow average order value.
Loyalty programs ideas to improve lifetime customer value.
Prioritizing and recognizing customer point of contact that needs refinement by surveying an entire customer journey.
Improving average cart value and overall sales with strategic planning and suggestions to optimize the conversion rate.

Implementing call-to-action elements, conversion focused ideas on the website.
Planning and implementing tailored digital marketing strategies that contribute to ecommerce growth.
With the help of tools like Inspectlet and heat mapping techniques, we perform an extensive analysis of user behaviour on webpages.
A/B testing.
Suggestions to increase market share.
Recommendations based on competition benchmarking.
Regular performance analysis and optimization.
Analytics insight and reporting.

We have outlined here the touch points of ecommerce but if the list doesn’t contain the exact one you need, feel free to contact us.

ECOMMERCE CONSULTANCY SOLUTIONS

Vsourz goes beyond technology and below are just some of the areas that our highly experienced consulting team can advise on to help you gain a competitive edge.

Ecommerce Strategy
Ecommerce Processes
Enhancing Customer Experience
Operations & Integrations
Technology & Platform Solutions
Global Ecommerce
Digital Marketing
Analytics & Reports
Entering New Markets

HOW WE WORK WITH COMPANIES

Whether you need an expert ecommerce consultant to support you throughout the development and launch of your ecommerce website or you have a problem that thwarts your progress, we have a suitable model for all.

Stage 1

Market Research & Competition Study

Objective

Identify potential market
Identify market segment – geographic, age groups, economic groups
Identify marketing avenues for getting web traffic
Identify competition, their history
Evaluate competition strategy and their success
Evaluate competition prices
Evaluate competition websites and operations technology, size and scale
Search engine research: key words research to identify customer interests
Intellectual property rights, rules & regulations, and copyrights

Stage 2

Business Process Evaluation

Strategy

Category & Product Evaluation

Product mix
Product attributes
Product pricing profit margins
Discount strategies
Product images and meta data sources

Operations Evaluation

Sales Lifecycle
Order processing lifecycle
Inventory management
Staffing
Outsourcing non-core operations

Accounting

Integration with existing accounting packages

Stage 3

Strategy: System Design Planning & Organization

Decide on general website features based on

Strategy
Product complexity
Operations
Accounting

Decide on branding for the website based on

Strategy
Competition study and industry optimized models

Decide on optimized layout and presentation

Allocate Resources
Time
Finance

Stage 4

Execution

Coding and Development
Implementation & Setup
Scalability & Security
Hosting
Payment Gateways
Integrations

Stage 5

Marketing

Print media
Channel partners
Field agents
Workplace agents
Online marketing
Search engine promotions
Ebay, Google products, Amazon, Affiliate sites

Stage 6

Ongoing Review & Enhancements

Conversion reports
Click-through rates and analytics
A/B testing
Landing pages
Email and Marketing campaigns
Online Marketing

WE CAN HELP YOU GET RID OF ECOMMERCE BUSINESS CHALLENGES?

Maximize the results of your ecommerce sites with extensive ecommerce consulting services from Vsourz. Are you experiencing any of these challenges?

HOW TO TACKLE POOR PERFORMANCE OF AN ECOMMERCE SOLUTION?

Diminished conversion rates and degraded customer experience are major impacts of any performance issues for an ecommerce website. If you have noticed such a problem, get in touch with Vsourz.

We identify the source of the issue to provide a quick and precise solution that creates the least interruption to daily web store operations. With a team of expert ecommerce consultants, our services extend to a greater level.

Struggling to manage your online store?

Product information management with successful integration of various systems to organize and systemize data of thousands of products that are otherwise difficult to deal with.

Our ecommerce consulting experience allows us to assist you in managing your important information by helping you select the right solution, planning its customization, and monitoring its integration with the desired ecommerce platform.

TIRED OF INEFFECTIVE CUSTOMER COMMUNICATION?

Powerful customer communication is one of the most important aspects of any ecommerce business. Customers don’t engage in communication if the information they get is not significant and customized to their interest, which ultimately results in low ROI for impersonalized marketing campaigns.

We give importance to the use of modern technologies that enable in providing customer tailored communication for any ecommerce company.

POOR CONTENT MANAGEMENT

Surmount the challenge of providing diverse and relevant content for your online ecommerce store with an in-depth analysis of your concerns and shortcomings regarding content.

We deliver actionable solutions that allow you in effectively managing the content of your online store that is engaging and provides unique customer experience.

LOW ORGANIC TRAFFIC?

The major reason for less traffic and users on any web store is because of its reduced visibility to customers due to low ranking in Google. Organic search is one of the major sources of traffic for an ecommerce business, hence we facilitate two key services i.e. SEO optimization and efficient content management that provides strategies purposed to achieve top position in Google SERP.

ARE YOUR CONVERSIONS LOW?

Enhance customer experience which in turn improves the conversion ratio of customers that visit your web store.

As an ecommerce consultant, we collect important data and perform its analysis to identify reasons and places where visitors are abandoning the website. We then provide solutions that help in achieving a high number of visitors which is the first step towards better revenue.

High Checkout Abandonment Rates

Decrease visitors’ uncertainty during the checkout process by making it streamlined and quick. We aim to reduce the customer abandonment percentage at the checkout by taking following actions:

Number of checkout steps amendment and reduction
Guest checkout feature implementation
Shipping options and various payment methods
Experiment with shopping cart promotions

POOR CUSTOMER SERVICE

We utilize 3 steps customer service optimization process that stops customer leaving your site due to poor customer service.

Increasing number of customer service channels.
Quick responses
Self-service feature implementation for customers