TRAVEL CRM

OVERVIEW

TRAVEL CRM PLATFORM

Drive improved efficiencies, saving both time and money, with our next generation, single customer view CRM platform.

Automate and align your travel operations with our easy integration, fully customisable platform designed exclusively for the travel industry and used today by some of the UK’s most successful OTAs, Travel Agents, Tour Operators, DMCs, Wholesalers, Tourist Boards and Start Ups.

ABOUT US

Who are Vsourz?

EXPERIENCE

EXPERIENCE

Vsourz have been working with the world’s largest travel brands for over 10 years. These exceptional businesses across the travel-sphere have provided us with an exhaustive list of feature requests that have shaped our next generation, feature rich, travel CRM platform.
our product

our product

Our cutting-edge platform is fully customisable and our technical and operational support is renowned in the travel industry.
HOW WE CAN HELP

HOW WE CAN HELP

If you’re looking for the maximum of features with practical, 24/7 technical support & expertise then choose the Vsourz CRM travel platform.

WHY TRAVEL CRM?

Take control of the customer life cycle and
watch your business grow

IMPROVE

IMPROVE

Improve enquiry conversion rate with streamlined, fast, intuitive processes that save man hours and improve quotation turnaround time with CRM automation.
INTEGRATE

INTEGRATE

Integrated financial, product and customer data, management and automation will drive efficiencies in all areas of your business including finance, marketing and operations.
PRODUCE

PRODUCE

Produce insightful and actionable reporting to assist your sales and marketing function to help drive down wasted spend and place marketing dollars in the right channels.
OPTIMISE

OPTIMISE

Intuitive, optimised CRM workflows allow your operations teams to respond quicker to customer enquiries with improved quotation functionality, driving conversion.
REDUCE

REDUCE

Reduce man-hours with integrated operator workflows – let your business fly.

WHAT WE OFFER?

We take complicated things and
make them simple

As travel industry experts with over 10 years’ experience servicing a range of famous travel clients, we’ve been perfecting our CRM platform for over a decade, providing solutions for the most demanding clients.
All these improvements for a range of travel clients has led to the creation of one of travel’s best CRM platforms, cutting-edge, feature rich, intuitive and customisable to any travel business. Our travel platform is able to integrate with whatever data/technology or platforms you are currently using too, making the transition to Vsourz seamless and simple.
main screen

FUNCTIONALITIES

EXPLORE THE REAL TIME INFORMATION
OF THE TRAVEL CRM

Travel CRM Login
LOGIN

Secure, cloud-based platform with multi-user access and admin rights settings.

  • Real time, web-based access to dashboard, bookings, enquiries and customer data under unique single customer view.
  • Unlimited users with administrative or read-only rights settings.
  • Time stamp and user action log for reporting.
Travel CRM Dashboard
DASHBOARD

At a glance – the perfect operations dashboard – instant access to customer and business data

  • Booking WidgetFind the booking ID/customer ID quickly from the easy-use widget.
  • Stats CentreUp to the minute reporting on your conversion and booking data. With comparisons vs budget/wow/yoy and pivot to view by channel/online vs offline or destination.
  • Booking CentreView live stats, reports and links to most recent bookings that hour or day.
  • Quotations & LeadsView live stats, reports and links to most recently completed and pending quotations and leads – allocate team members, set priorities from the dashboard.
  • Quote CentreUp to the minute performance on your pending bookings and quote requests.
  • Live ReportingUp to the minute reporting on quotes/enquiries and bookings including conversion % data by operator, channel, online vs offline and against budget, wow, mom and yoy.
  • Notification CentreManage your queries and allocate notifications, alerts and tasks from the notification centre, set time and efficiency goals and prioritise workloads from the notification centre including payments due, call back scheduling, auto mailing etc.
Travel CRM Enquiry Management
ENQUIRIES

Turn enquiries into bookings quickly with our intuitive CRM platform.

  • Easy UpdateEditable customer data view with channel source, package type, staff assignee and customer data all within an easy edit – travel dates/supplier/duration pax amendments pulled from API and booked directly.
  • WorkboxAllocate staff members to enquiries and measure their conversion performance, set and change priorities and workloads to suit workload. Add tasks to enquiry and booking records such as payment collection or follow up actions.
  • Live QuotesAbility to view, send to customer and update booking record in real time with live quotes pulled directly from the supplier with up to date availability and pricing.
  • Ancillary UpsellUpsell enquiries with upgraded rooms, add flights, transfers and other travel products like car hire and travel insurance under the same booking reference and customer name.
Travel CRM Booking
Travel CRM Booking Management
BOOKINGS

Make the booking process simple with smart documentation & earn extra revenue with easy upsell.

  • DocumentationAttach documentation from multiple suppliers under the same booking reference and update and send customer documentation to the hotel/airline from the CRM.
  • AmendmentsUpdate lead and all passenger details for the booking and customer contact correspondence number and addresses, add documents including passports, ID etc and send these to suppliers/hotels/airlines etc.
  • Branded Vouchers and CommunicationsHtml editable templates, create beautiful branded trigger and manual emails and vouchers.
  • Quick InvoiceGenerate and send branded invoices for original and amended bookings.
  • Payment SchedulingSet up payment schedules and make payments via multiple cards and payment providers including Paypal, Google and Amazon Payments integrations.
  • Ancillary UpsellUpsell enquiries with upgraded rooms, add flights, transfers and other travel products like car hire and travel insurance under the same booking reference and customer name.

REPORTS

Turn data & insights into business actions
with advanced reporting

Standard Travel CRM Report
Bespoke Travel CRM Report
Upload past customer and booking data to create YoY, WoW and Vs forecast reporting on enquiries, bookings, call conversion, staff efficiency reporting, product reporting and customer reporting.
Utilise your own data by exporting live, up to date information to create bespoke reporting on customers, products, bookings, enquiries and staff.

INTEGRATIONS

Advanced CRM Vsourz Solution:
Customer Engagement Technology

Travel CRM - SMS & Email Trigger
email & SMS

Trigger Emails & SMS

Improve retention and lower cost per acquisition with website action based trigger emails like abandon basket, request partial payment by SMS. We have over 100 email and SMS trigger campaigns running with travel websites across the sector & can help you automate these lucrative processes.
Travel CRM Newsletters
Newsletter

Newsletter Personalisation

Use customer or onsite data to send targeted promotional newsletters specifically offering deals on the destinations and products your customer has last shown an interest in online or previously booked both online and offline.
Travel CRM - Onsite Personalisation
Personalisation

Onsite Personalisation

Make the most of third party data and serve different onsite content based on your customer’s most recent onsite interactions.